Before you book
Have your medication bottle or pharmacy label handy: the drug name, strength, how you take it, and the pharmacy you want to use.
Heading out on rotation, finishing a set of nights, or living outside town in Wood Buffalo? Talk to a Canadian licensed doctor by phone or video about a medication you already take. If renewing it is safe, the e-prescription goes to the pharmacy you choose in Fort McMurray.
Book Prescription RefillFree with an active Alberta Health Card

This virtual visit is for people in Fort McMurray and the wider Wood Buffalo region who need an existing, stable, non-controlled medication renewed. A Canadian licensed doctor reviews it with you by phone or video and sends an e-prescription to your pharmacy if that's clinically appropriate. There's no fee with an active Alberta Health Card; without one it's $50 for up to three medications.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
The service covers one specific need: continuing a medication you already take when it's stable and isn't a controlled substance. A Canadian licensed doctor goes over it with you by secure phone or video and renews it only when that's clinically sound. In Fort McMurray, timing is often the hard part. Oil sands rotations, camp stays and shift changes can leave a narrow window to deal with a refill, and a virtual visit is built to fit into it. It isn't designed for new health problems, and it never replaces emergency care.
The Regional Municipality of Wood Buffalo's 2025 census counted 23,752 people in its shadow population, meaning people with a permanent home elsewhere who work in the region at least 30 days a year, often staying in work camps. If you're one of them, or a local heading out for a long stretch, check your supply well before you leave. Book while you're in town or at camp, since anywhere in Alberta works, and send the prescription to a pharmacy you can reach before departure. If your health card is from another province, the visit is $50 rather than free.
Need a refill in Fort McMurray? Book a TelePlus Care online doctor review when you want a prescriber to check the medication, dose and recent health changes around your shift schedule. If renewal is safe and clinically appropriate, it can be sent to your preferred pharmacy. Alberta pharmacists can also renew an unchanged prescription as originally written for a simple bridge; choose the doctor review when the pharmacy cannot extend it, the dose is no longer right, symptoms or side effects have changed, or the condition needs reassessment.
Online reviews suit medications for diagnosed conditions that have stayed steady on the same treatment. The doctor makes the call case by case. If your job involves heavy equipment or driving, mention it, because drowsiness or dizziness from a medication matters more in those roles and may change the conversation. The same goes for night shifts, since timing some medications around a changing sleep schedule can take a little planning.
Call 911 right away for chest pain, severe breathing trouble, stroke symptoms, a serious allergic reaction or a mental health emergency. Northern Lights Regional Health Centre at 7 Hospital Street provides 24-hour emergency care. It locks its emergency doors after 12:00 AM as a safety precaution, but the department stays open through the night. Health Link 811 has registered nurses available 24/7, including when you can't tell whether a symptom can wait. A virtual refill isn't an option for the following.
Booking online takes a few minutes, and you'll get an email confirmation afterward. The TelePlus Care team may call to fill in missing details. Appointments run every day from 8:00 AM to 7:00 PM Mountain Time, so a slot before or after a shift is often realistic, though same-day timing isn't assured and the earliest selectable time is at least two hours after booking. Camp Wi-Fi and cell coverage vary, so a phone visit may be the more reliable choice if video keeps dropping.
The renewal is sent electronically to the pharmacy you choose. In town, pick one near home, near work or close to Keyano College's Clearwater Campus downtown if you're a student. If you live in Anzac, Conklin, Janvier or Fort McKay, plan the pickup around your next trip into Fort McMurray, or ask the pharmacy whether delivery is possible. Fort Chipewyan has no year-round road link, and its winter road typically opens in late December and closes in mid-to-late March, so give yourself extra lead time for refills.
You can book a refill visit without one. A regular provider in the region still gives you someone who knows your full history. The Wood Buffalo Primary Care Network pairs family doctors and nurse practitioners with nurses, dietitians, mental health therapists and exercise specialists, and it connects patients with visiting specialists to cut down on travel to Edmonton. To find providers taking new patients, the network points people to Alberta Find a Provider. Meanwhile, a virtual refill can prevent a gap in stable treatment.
Connect with a licensed healthcare provider from the comfort of your home. No referral needed β book your virtual appointment today.
Book Prescription RefillWe also provide online prescription refills in these Alberta communities:
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
TelePlus Care connects patients in Fort McMurray and other Alberta communities including Fort Saskatchewan, Grande Prairie, Hay Lakes, and High River with Canadian licensed doctors by phone or secure video β often the same day.
You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.
Health care in Alberta is administered through Alberta Health Care Insurance Plan. Prescription refill appointments are free with an active Alberta Health Card; eligibility is confirmed before the visit.
For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).
Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.
Have your medication bottle or pharmacy label handy: the drug name, strength, how you take it, and the pharmacy you want to use.
A Canadian licensed doctor reviews the medication, recent changes, side effects, and allergies with you by phone or secure video.
The prescription is sent electronically to the pharmacy you chose. Ask the pharmacy when it will be ready before you head over.
The doctor explains the safer next step, such as lab work or an in-person assessment. Controlled substances are never renewed online.
Free with an active Alberta Health Card. Without an active card, the visit is $50 CAD for up to 3 medications.
Want to hear from patients? Read TelePlus Care reviews on Google
Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.
Virtual care for Fort McMurray β head office in Edmonton, Alberta