Before you book
Have your medication bottle or pharmacy label handy: the drug name, strength, how you take it, and the pharmacy you want to use.
TelePlus Care
Online Prescription Refill in Canada
Need a prescription refill in Canada? Book a secure phone or video visit for a medication you already take. A Canadian-licensed doctor reviews your medication and sends the prescription to your pharmacy when it is safe and appropriate.
Book Prescription Refill$50 CAD for up to 3 medications · shown before payment
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Quick Answer
Book an online prescription refill visit in Canada for a stable, non-controlled medication. Have your medication name, dose, and preferred pharmacy ready for the doctor.
- The entire refill visit is 100% online — no clinic trip, no waiting room, anywhere in the country.
- A Canadian licensed doctor personally reviews every request before any prescription is issued.
- Renewals are for existing, stable, non-controlled medications; the electronic prescription goes to any pharmacy you choose.
- Pharmacists in every province can extend some stable prescriptions — a doctor visit covers what they can't: lapsed refills, dose changes, or new symptoms.
- Controlled substances (opioids, benzodiazepines, ADHD stimulants) are never prescribed or renewed through routine online visits.
Medically reviewed by Dr. Maher Jerudi, MD
Last reviewed:
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
Renew a Prescription Online, Anywhere in Canada
You start with a secure intake and a same-day video or phone visit with a Canadian licensed doctor. The doctor reviews the reason for the request, your medical history, current medication list, allergies, and safety factors. If the renewal is appropriate, the prescription is sent electronically to your preferred pharmacy — local, chain, independent, or delivery. If it is not, the doctor explains the safer next step, so you always leave with a plan.
- Secure online intake before the visit
- Same-day video or phone review with a Canadian licensed doctor
- Medication, allergy, and safety screening on every request
- E-prescription sent to any Canadian pharmacy you choose
Refill vs. New Prescription: Which Visit Do You Need?
A refill visit renews a medication you already take and tolerate — same drug, same purpose. If you need a medication you have never taken, or your condition has changed enough that the treatment plan should change, that is a new-prescription assessment: the doctor spends the visit on diagnosis and suitability rather than continuity. Book the refill visit for renewals; for new medication questions, the doctor will tell you honestly if a different type of visit or in-person care is the right path.
- Refill: existing, stable medication that has run out or is about to
- New prescription: first-time medications, new diagnoses, or treatment changes
- Both: reviewed case by case by a Canadian licensed doctor
- Neither: controlled substances or emergencies — those need in-person care
How Refills Work Province by Province
Every province and territory regulates renewals a little differently, and pharmacists everywhere can extend certain stable prescriptions — always worth asking your pharmacy first. Where a pharmacist can't help is where the online doctor visit fits: refills that have fully lapsed, doses that need adjusting, new side effects, or medications outside pharmacist scope. TelePlus Care serves patients in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, and the territories. Availability can vary with clinical fit and provider coverage, and the team confirms your eligibility before the visit.
- Served: ON, BC, AB, SK, MB, NS, NB, NL, PEI, and the territories
- Ask your pharmacy first — many stable medications can be extended at the counter
- The doctor visit covers what pharmacists can't: lapsed refills, dose changes, new symptoms
- Outside Alberta the visit is a private paid service, not billed to your provincial plan
Medications Commonly Renewed Online
Stable maintenance medications are the best fit for a virtual renewal — drugs you have taken for months without new problems. The doctor decides case by case and may ask for recent readings, lab results, or pharmacy records before renewing.
- Blood pressure and cholesterol medications
- Thyroid medication such as levothyroxine
- Asthma and COPD inhalers used for ongoing care
- Diabetes medications such as metformin when monitoring is up to date
- Stable antidepressants and anxiety medications that are not controlled substances
- Acid reflux, allergy, and birth control prescriptions and other maintenance medications
When In-Person Care Is Safer
Not every prescription request belongs online, and an honest telehealth clinic says so. The doctor will recommend urgent care, an in-person clinic, lab testing, or specialist review when symptoms are severe, the diagnosis is unclear, or the medication requires close monitoring.
- Opioids, narcotics, benzodiazepines, ADHD stimulants, and other controlled substances
- Chest pain, severe shortness of breath, fainting, confusion, or rapidly worsening symptoms
- First-time prescriptions for complex or undiagnosed conditions
- Medication changes that need physical exam findings, vital signs, or recent lab results
From Booking to Pharmacy Pickup
After booking you receive email confirmation, and a team member may call if intake information is missing. During the visit the doctor reviews the request and explains the decision. When a prescription is issued it goes electronically to your chosen pharmacy, which prepares the medication and may contact the clinic if clarification is needed. If a request cannot be managed safely online, the team reviews whether the appointment is eligible for a refund under the refund policy.
- Book a time and complete the secure intake
- Have your medication list and preferred pharmacy ready
- Speak with the doctor by phone or video — often the same day
- Pick up at the pharmacy once it confirms the prescription is ready
Online Prescription Refill in Canada — Fast, Convenient Virtual Care
Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
Book Prescription RefillExplore Our Canada Services
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Other Canada Locations
We also provide this service in these Canada communities:
Online Prescription Refill in Nova ScotiaOnline Prescription Refill in New BrunswickOnline Prescription Refill in Newfoundland and LabradorOnline Prescription Refill in Prince Edward IslandOnline Prescription Refill in YukonOnline Prescription Refill in Northwest TerritoriesOnline Prescription Refill in Nunavut
Related TelePlus Services in Canada
Online Doctor's Note in CanadaPrescription Refills in OntarioPrescription Refills in British ColumbiaPrescription Refills in AlbertaPrescription Refills in SaskatchewanPrescription Refills in ManitobaPrescription Refills in Nova ScotiaPrescription Refills in New BrunswickPrescription Refills in Newfoundland and LabradorPrescription Refills in Prince Edward Island
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
Good to know before you book in Canada
- Refills are for existing, stable, non-controlled medications. Opioids, benzodiazepines, ADHD stimulants, and other controlled substances are never prescribed or renewed online.
- A prescription is issued only when the Canadian licensed doctor agrees it is the right call after reviewing your medication, dose, and history.
- Fee: $50 CAD for up to 3 medications. The price is shown before payment.
- Once you have consulted the doctor, the visit fee is non-refundable — the assessment has been provided. Refunds are only available in certain cases; see our Refund Policy.
What to expect from an online prescription refill in Canada
During the visit
A Canadian licensed doctor reviews the medication, recent changes, side effects, and allergies with you by phone or secure video.
When a refill is appropriate
The prescription is sent electronically to the pharmacy you chose. Ask the pharmacy when it will be ready before you head over.
When it is not
The doctor explains the safer next step, such as lab work or an in-person assessment. Controlled substances are never renewed online.
Cost
$50 CAD for up to 3 medications, shown before you pay.
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