Refund Policy

When Refunds Apply & How They Are Processed
Last updated: June 1, 2026

At TelePlus Care, we want our patients to clearly understand how refunds work before requesting one. This policy explains when a refund may be issued, the charges that are deducted, and the situations in which a payment is non-refundable. By booking and paying for a service, you agree to the terms set out below.

1. Refund Deduction (Administration & Payment Charges)

For every approved refund, a $20 deduction applies. This covers our administration charges and the payment gateway (transaction processing) charges that we incur when a payment is taken and later reversed. These costs are not recoverable by us, so the deduction is applied to the refunded amount.

2. Date Range Requirement

When submitting a refund request, you must clearly state the dates the request relates to. The date range must not exceed 7 days.

Please mention the dates clearly, for example:

Requests that do not specify clear dates, or that span more than 7 days, cannot be processed until corrected.

3. Completed Visits Are Non-Refundable

If you have visited us online or in-clinic, there is no refund. The visit itself is the service you paid for, and the fee fully covers that consultation once it has taken place. For this reason, please do not request a refund for a visit that has already been completed.

4. Doctor’s Notes & Medical Documentation

The fee you paid covers the visit itself and is not associated with the note. Eligibility for a note—and the decision to issue one or not—does not qualify for a refund.

For a documentation request, please provide the supporting documents that will help us assess your eligibility for the note and make an informed decision. Please also note that:

• The visit fee is separate from, and does not guarantee, the issuing of a note.
• Whether a note is approved or declined, the visit fee remains non-refundable.
• An additional fee will be required if your request for the note is approved.

5. How to Request a Refund

If you believe you are eligible for a refund under this policy, please email us with your full name, the email or phone number used for booking, the clearly stated date range (not exceeding 7 days), and the reason for your request. Our team will review your request and respond with a decision.

6. Contact Us

If you have any questions about this Refund Policy, please contact us: