Before you book
Know the dates you were unwell and whether your employer or school needs a particular form or wording.
Whether you're off a shift at a Medicine Hat plant or greenhouse, missing class at Medicine Hat College, or starting a benefits claim, a Canadian licensed doctor can assess you by secure video. If documentation is medically appropriate, a signed note is emailed to you. Just make sure you're on the Alberta side of the border when the call starts.
Get Your Sick Note$35 with an active Alberta Health Card · $45 without · shown before payment

In Medicine Hat, Redcliff and the surrounding area, TelePlus Care provides video visits with Canadian licensed doctors for sick notes, return-to-work notes and benefits paperwork. A note is issued only if the doctor finds it medically appropriate, and it usually arrives by email according to the timing shown during booking. The fee is $35 with an active Alberta Health Card and $45 without.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.

TelePlus Care’s lead physician reviews our clinical content and supports safe, patient-focused virtual care across Canada.
First, choose a time that suits you and complete the intake: your symptoms, when they started, the workdays or classes you've missed and your expected return. If you're claiming benefits, have the insurer's form and claim details ready, because those often ask for more than a simple note. A Canadian licensed doctor then connects with you on secure video. Before joining, check that you're in Alberta, since the visit can't take place while you're over the line in Saskatchewan. After the assessment, if a note is appropriate, it's signed and emailed, according to the timing shown during booking, 8 AM to 7 PM daily.
The request normally comes from whoever is covering the cost of your absence or the gap it leaves. Employers ask when time off passes their sick-leave threshold, when absences repeat, or before you return to shift work around process equipment, greenhouse operations or vehicles. Insurers and benefit plans ask before short-term disability payments begin, and they often want their own form completed rather than a brief note. Medicine Hat College students may need documentation for a missed test, lab or practicum. For a serious illness that will run for weeks, Alberta's long-term illness and injury leave requires a medical certificate stating the estimated duration, so getting that paperwork right early matters.
Yes, for the many short illnesses that can be judged through a conversation and a camera. A Canadian licensed doctor listens to your history, asks targeted questions and decides whether a note is justified. If it is, they sign it. If the concern needs a hands-on exam, tests or imaging, they'll explain that and point you to in-person care instead. Two things never happen: a note promised before the assessment, and a note stating something the doctor has no basis to confirm. Benefits forms follow the same principle, with the doctor completing only the sections the assessment supports.
Why spend part of your sick day getting to a waiting room when a doctor can check you over from home?
Either way, a doctor still has to check you over. Going online just saves you the trip and the waiting room when you do not need to be seen in person.
Getting a note should fit around your recovery, your job, and your classes. TelePlus Care lets you ask for a real medical note online, after a Canadian-licensed doctor has checked you over.
Different organizations in Medicine Hat ask for different paperwork, but most requests fall into a handful of categories. Say which one you need when you book, so the doctor knows who the reader is.
Insurance paperwork tends to ask more questions than a basic sick note answers. A short-term disability form may want the date symptoms began, how the illness affects your specific duties, and an expected return date. To help the doctor, have the form open during the call, along with a description of your job and any records you already have, such as test results or a specialist's letter. Only the information you consent to release goes on the form, and the doctor completes what the assessment supports. Longer or more complex claims may still need follow-up with a family doctor who can track your recovery over time.
Cypress County borders Saskatchewan, and if you cross it for work, family or errands, location matters for your appointment. The doctor can only see you while you're physically in Alberta during the video call. If you feel sick while on a job or visiting on the Saskatchewan side, wait until you're back in Medicine Hat, Redcliff or elsewhere in Alberta before joining, or schedule the visit for when you'll be home. If a note is appropriate, the doctor can still record your reported symptom history from the days before, alongside the actual assessment date.
Don't use a video appointment for an emergency. Call 911 for chest pain, trouble breathing, stroke symptoms, severe bleeding, a serious injury on the job, or a sudden change in alertness. The emergency department at Medicine Hat Regional Hospital on 5 Street SW is open 24/7 for the whole south-eastern part of the province. For advice on whether you need to be seen, Health Link 811 puts you through to a nurse at no cost, day or night. If the doctor on your video call notices warning signs, they'll send you for in-person care rather than issue a note.
If you're relying on virtual visits because you don't have a family doctor, it's worth looking for one. Palliser Primary Care Network has clinics in Medicine Hat, Brooks, Bassano and Bow Island. Alberta Find a Provider, operated by Primary Care Alberta, lists doctors and nurse practitioners who are accepting new patients. A regular doctor is especially valuable if a benefits claim turns into a longer recovery.
Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
Get Your Sick NoteWe also provide this service in these Alberta communities:
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
Know the dates you were unwell and whether your employer or school needs a particular form or wording.
A Canadian licensed doctor asks about your symptoms and how they affect your work or studies, by phone or secure video.
When a note is medically appropriate, it is issued after the appointment, often within 2 hours.
A sick note covers up to 3 days. For a longer absence, the doctor needs supporting proof to review.
$35 with an active Alberta Health Card, or $45 without one.
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Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.
Virtual care for Medicine Hat — head office in Edmonton, Alberta