Before you book
Know the dates you were unwell and whether your employer or school needs a particular form or wording.
If you usually ride a commuter bus from St. Albert into Edmonton, a sick day is the wrong time to make that trip just for paperwork. Book a video visit from home instead: a Canadian licensed doctor assesses your illness and, if a note is appropriate, emails it to you signed. It works the same for students at the U of A, MacEwan or NAIT as for anyone with a job in the city.
Get Your Sick Note$35 with an active Alberta Health Card · $45 without · shown before payment

St. Albert residents can book TelePlus Care for a doctor's-note assessment for work, school, or a return to work. Meet a Canadian-licensed doctor by secure video; when a note is medically appropriate, the signed document is sent electronically. The fee is $35 with an active Alberta Health Card or $45 without.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.

TelePlus Care’s lead physician reviews our clinical content and supports safe, patient-focused virtual care across Canada.
Begin by booking a time that suits your day, then fill in a brief intake: your symptoms, the day they started, what you have missed, and whether a manager, instructor, or benefits plan provided a form. Join the secure video call from home. The doctor asks how the illness is affecting you and what the note needs to cover. If a note is medically appropriate, TelePlus Care sends the signed copy electronically. If the doctor cannot safely assess you by video, you receive clear direction for in-person care.
Requests for documentation tend to arrive at a few familiar points. An employer may want a note once an absence goes beyond the days its policy allows without one, or after several sick days close together. If your role is safety-sensitive, such as driving, running equipment or caring for patients, a supervisor may need written clearance before you come back. Students who take the commuter bus to an Edmonton campus may need documentation to defer a midterm, a final or a practicum shift. Benefits plans ask for a doctor-completed form before short-term disability starts. And when an illness keeps you off for weeks, Alberta's long-term illness and injury leave requires a medical certificate stating the estimated duration.
For most short-term illness, yes. The doctor relies on your account of the symptoms, how long they have lasted and what they stop you doing, along with what can be seen on camera. That is usually enough for common reasons to miss work, like a respiratory virus, vomiting and diarrhea, a migraine or a strained back. It is not enough when the doctor needs to listen to your lungs, press on your abdomen or order tests before reaching a conclusion. In that case you are directed to in-person care, and no note is written from the video visit. A doctor also cannot promise the outcome before speaking with you.
Why spend part of your sick day getting to a waiting room when a doctor can check you over from home?
Either way, a doctor still has to check you over. Going online just saves you the trip and the waiting room when you do not need to be seen in person.
Getting a note should fit around your recovery, your job, and your classes. TelePlus Care lets you ask for a real medical note online, after a Canadian-licensed doctor has checked you over.
A note from a St. Albert video visit can take several forms, and the right one depends on who will read it. A shift supervisor, a registrar's office, an HR advisor and a benefits adjuster each want different details. Tell the doctor who asked and what exactly they asked for. The wording is adapted to that reader, but the content only ever reflects what the assessment found.
If you live in St. Albert and study at the University of Alberta, MacEwan or NAIT, getting sick on exam day creates two problems at once: you are too unwell to write, and too unwell to spend the morning on a commuter bus heading for a clinic. Each post-secondary institution sets its own deferral process and deadlines, so read your course outline or the registrar's instructions first. Then book the video visit on the day you are ill if you can, since the note shows the actual assessment date. Give the doctor the course, the date of the exam or lab, and any form your institution uses.
A note visit is meant for ordinary illness. For chest pain, trouble breathing, signs of a stroke, severe bleeding, a serious injury or a mental health crisis, call 911. The city's emergency department is at Sturgeon Community Hospital, 201 Boudreau Road at St. Albert Trail, and it is open 24 hours. If you can't judge how serious your symptoms are, phone Health Link 811 to speak with a registered nurse, free, at any hour. Should the video doctor decide your symptoms need a hands-on assessment, they will say so plainly and point you toward in-person care.
A virtual note is handy for a one-off illness, but a regular family doctor keeps your records together over the years. The St. Albert & Sturgeon Primary Care Network has a section of its website devoted to finding a doctor. Primary Care Alberta's Alberta Find a Provider tool (albertafindaprovider.ca) searches for doctors and nurse practitioners accepting patients across the province. People in Morinville, Legal, Bon Accord, Namao and Calahoo can use the same tools, and TelePlus Care's video notes are open to them as well.
Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
Get Your Sick NoteWe also provide this service in these Alberta communities:
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
Know the dates you were unwell and whether your employer or school needs a particular form or wording.
A Canadian licensed doctor asks about your symptoms and how they affect your work or studies, by phone or secure video.
When a note is medically appropriate, it is issued after the appointment, often within 2 hours.
A sick note covers up to 3 days. For a longer absence, the doctor needs supporting proof to review.
$35 with an active Alberta Health Card, or $45 without one.
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Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.
Virtual care for St. Albert — head office in Edmonton, Alberta