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TelePlus Care

Confidential Online STI & STD Testing in Alberta

Worried about a symptom, a new partner or a condom that broke? Talk it through with a Canadian licensed doctor by secure video or phone. The STI visit is free with an active Alberta Health Card and $80 without one, and you can take the call from a city condo, a farmhouse or a work camp, as long as you're in Alberta.

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Free with an active Alberta Health Card · $80 without · shown before payment

Confidential online STI testing for Alberta patients
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Quick Answer

TelePlus Care offers confidential STI visits anywhere in Alberta, daily from 8 AM to 7 PM Mountain Time. A Canadian licensed doctor reviews your symptoms and exposure, orders tests by lab requisition when needed, reviews the results, and prescribes treatment or explains the next step. No referral is needed.

  • The STI visit costs nothing with an active Alberta Health Card; without an active card, it's $80.
  • Available by phone or video in every part of Alberta, including rural and remote communities, while you're in the province.
  • Chlamydia, gonorrhea, syphilis and HIV are among the infections reportable to public health in Alberta.
  • After a possible HIV exposure, PEP has to be started within 72 hours, so go to an emergency department right away.
Medically reviewed by Dr. Maher Jerudi, MD
Last reviewed:

Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.

When to book an STI visit

You don't have to wait for symptoms. Many sexually transmitted infections cause none, so a visit is reasonable whenever you think you might have been exposed. It also makes sense if something feels off and you'd rather talk privately than sit in a waiting room. Book if any of these sound familiar:

  • You have a new partner, or your partner has had other partners
  • You had sex without a condom, or a condom slipped or broke
  • A partner told you they've tested positive for an STI
  • You've noticed discharge, burning when you pee, sores, itching or unusual bleeding
  • You want a check before you and a steady partner stop using condoms
Alberta patient deciding when to book an online STI visit

What the doctor does in the visit

Expect a frank conversation without judgment. The doctor asks about your symptoms and when they started, the date of the possible exposure, the kind of sex involved, condom use, and any past infections or treatment. Those answers decide which tests are useful and which body sites need samples. Timing matters as well: testing too soon after an exposure can miss an infection, so the doctor will tell you when to go to the lab and whether a repeat test is wise. Ask anything you've felt awkward raising elsewhere. If a hands-on exam is needed, the doctor will say so and explain where to go.

Doctor reviewing STI symptoms and exposure history by video

Testing without leaving your community

When tests are needed, you receive a lab requisition and give urine, a swab or blood at a community lab collection site, depending on what was ordered. For people in small towns, on acreages or working away from home, that's one stop at a collection site you can reach rather than a long drive to a city clinic. A phone visit works well where video keeps freezing. At the collection site, you'll need the requisition, your Alberta Health Card and a photo ID, and it's worth checking whether that site prefers appointments.

Rural Albertan giving STI test samples at a community lab collection site

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When a video call isn't the right choice

Some situations can't wait for a virtual appointment. Call 911 or go to the nearest emergency department for severe pelvic, abdominal or testicular pain, a fever along with genital symptoms, or feeling very unwell. A possible HIV exposure is also urgent: preventive medicine called PEP must be started within 72 hours. After a sexual assault, an emergency department can give urgent care, and Alberta's One Line for Sexual Violence (1-866-403-8000, call or text, 9 a.m. to 9 p.m. daily) offers support and information. If you can't tell how urgent something is, Health Link 811 connects you with a nurse at any hour, free.

Urgent STI symptoms that need emergency care in Alberta

Treatment and follow-up

Once your results are in, the doctor reviews them and follows up with you. A negative result early after an exposure may still need a repeat test later, and you'll be told if that applies. For a positive result, the doctor explains what it means and prescribes treatment when appropriate, sent to the pharmacy you pick. Some infections need in-person treatment or longer-term care, and you'll get clear directions if yours does. The doctor will also tell you when it's safe to have sex again and whether to retest down the road.

STI treatment and follow-up after an online visit in Alberta

Privacy, partners and public health

Your conversation with the doctor and your test results are confidential. There's one process worth knowing about ahead of time. When someone tests positive for a reportable infection, such as chlamydia, gonorrhea, syphilis or HIV, the details go to the provincial STI services program. Nurses may then reach out to people you've had sex with, advising them to get checked, and they don't reveal who you are. Some people prefer to tell partners themselves, and the doctor can help you plan that conversation.

Confidential STI care and partner notification in Alberta

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See current appointment times in the booking calendar; same-day options may be available, and the earliest selectable time is at least two hours after booking.

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What the visit costs

If your Alberta Health Card is active, your STI visit is free. If the card isn't active, or you aren't covered by the Alberta plan, the fee is $80. Medication you fill at a pharmacy isn't part of the visit, and a lab may charge for tests that aren't insured, so ask if you're unsure. Erectile dysfunction and other men's sexual health concerns are handled through a separate paid program, not this visit.

Cost of an online STI visit for Albertans with and without a health card

Confidential Online STI & STD Testing in Alberta Fast, Convenient Virtual Care

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TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.

Alberta

Virtual care in Alberta: coverage & licensing

TelePlus Care connects patients across Alberta, in communities including Airdrie, Beaumont, Beaverlodge, and Brooks with Canadian licensed doctors by phone or secure video — often the same day.

Licensed in Alberta

You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.

Public insurer: AHCIP

Health care in Alberta is administered through Alberta Health Care Insurance Plan. Online doctor visits are free with an active Alberta Health Card; without an active card the visit is $80.

Free health advice

For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).

Emergencies: call 911

Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.

What to expect from a TelePlus Care virtual visit in Alberta

Book online

Choose the service you need and complete a short intake. No referral is needed.

Meet a doctor

Speak with a Canadian licensed doctor by phone or secure video, daily from 8:00 AM to 7:00 PM Mountain Time.

Leave with a plan

When clinically appropriate, you can receive a prescription, a note, a lab requisition, or a referral.

Know when to go in person

Virtual care is not for emergencies. Call 911 for an emergency, or 811 for free nurse advice.

Want to hear from patients? Read TelePlus Care reviews on Google

Confidential Online STI & STD Testing in Alberta: Frequently Asked Questions

The visit is free when your Alberta Health Card is active, and $80 when it isn't. Pharmacy medication and any charges for uninsured lab tests are separate from the visit.

No. You can book directly, whether or not you have a regular doctor. The only location rule is that you have to be in Alberta when the call takes place.

Yes. All you need is a phone signal or an internet connection. If you need tests, you'll give samples at a community lab collection site you can get to.

Your visit and results stay confidential. For reportable infections, public health is informed so partners can be offered testing, and partners aren't told your name. Take the call somewhere private so you can speak freely.

If you need tests, you take your requisition to a community lab collection site. The doctor reviews the results, follows up with you, and prescribes treatment or explains the next step if something is found.

Go to an emergency department or call 911 for severe pain in the pelvis, abdomen or testicles, fever with genital symptoms, a possible HIV exposure in the last 72 hours, or after a sexual assault.

Yes. Many STIs don't cause symptoms, so testing after a possible exposure is a sensible choice. The doctor will help you pick the right time to test.

The doctor can only see you while you're physically in Alberta. If you'll be out of the province, choose a time before you leave or after you get back.

Visits run from 8 AM to 7 PM Mountain Time, seven days a week. Same-day times may be open, but they depend on demand and aren't guaranteed.

Yes. Online doctor visits are free with an active Alberta Health Card. Without an active card, the visit is $80, and the fee is shown before you book. Some services, such as doctor's notes, have their own fee.

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Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.

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