Online Prescription Refills in Burlington, Ontario

Yes, in many cases. If your medication is already prescribed, stable, non-controlled, and suitable for virtual care, a TelePlus Care doctor can review it while you're anywhere in Burlington — Aldershot, Alton Village, Roseland, downtown, or Millcroft — and send a refill to your preferred pharmacy when it's clinically appropriate. If the doctor decides online renewal isn't safe, they'll explain the next step rather than issue it.

Controlled substances are never prescribed or refilled through our online visits — that includes opioids, benzodiazepines like lorazepam, and ADHD stimulants such as methylphenidate, all regulated under Health Canada's Controlled Drugs and Substances Act. The doctor may also decline medications that need urgent bloodwork, an in-person exam, or specialist oversight first. Stable maintenance medications for blood pressure, thyroid, cholesterol, asthma, or diabetes are more often suitable.

Often, yes. Since January 2023, Ontario pharmacists can renew or adapt many continuing prescriptions in limited quantities and prescribe for a list of common minor ailments (Ontario College of Pharmacists). For a stable medication that needs one more month, ask at a pharmacy near you first. When refills have lapsed, the dose must change, or the medication is outside a pharmacist's scope, an online doctor visit can help close the gap.

No. TelePlus Care virtual refill visits are a private, paid service and are not billed to OHIP, Ontario's public health insurance plan. The fee is shown before you book and covers the doctor's review of your medication, history, and safety factors. Your pharmacy still processes the medication itself through your usual drug coverage — a public plan, workplace benefits, or out of pocket.

No. You can book a focused refill review directly, which helps many Halton residents who are between family doctors or waiting on a match. That said, a virtual refill isn't a replacement for ongoing primary care. We'd still encourage you to register with Ontario's Health Care Connect by calling 811, so you have a provider tracking your full history, screening, and any dose changes over time.

Whichever one you choose. When the doctor renews a medication, the prescription is sent electronically to your preferred Burlington pharmacy — a chain on Fairview or Brant Street, a grocery-store counter, an independent near Mapleview Centre, or a delivery pharmacy. Have your current bottle or a previous label handy so the name and dose are exact, and ask the pharmacy about pickup timing after it's sent.

That happens, and it's a safety call, not a brush-off. Some medications — certain diabetes, thyroid, blood-pressure, or cholesterol treatments — need current lab results or an in-person check before they can be safely renewed. In that case the doctor may provide a short bridging supply and a lab requisition, or direct you to in-person care, rather than a full refill. It keeps your renewal accurate instead of guessed at.

Right away for anything that can't wait. Chest pain, sudden severe shortness of breath, stroke signs like facial drooping or slurred speech, a serious allergic reaction, fainting, or thoughts of self-harm are emergencies — call 911 or go to the Emergency Department at Joseph Brant Hospital, 1245 Lakeshore Road. For urgent questions that aren't emergencies, Health Connect Ontario nurses are available 24/7 at 811. An online refill is only for stable, non-urgent care.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Choose from the current TelePlus Care appointment times shown in the booking form — no roster, referral, or wait-list is required. Same-day options may be available, but availability changes with clinician capacity and demand; the earliest selectable time is at least two hours after booking. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Burlington pharmacy.

In Ontario, a pharmacist can renew or extend an existing prescription for a non-controlled medication to support continuity of care — without a new note from your doctor — up to the lesser of the quantity originally prescribed (including any authorized refills) or a 12-month supply, once they use their professional judgment to assess that continuing the therapy is safe and appropriate. This does not apply to controlled substances (narcotics, controlled or targeted drugs) or drugs designated as "monitored," and the pharmacist must notify your original prescriber (and your primary care provider, if different) within a reasonable time afterward. (Source: Ontario College of Pharmacists — Pharmacist Prescribing: Initiating, Adapting and Renewing Prescriptions Guideline.)

Because care is virtual, TelePlus Care serves patients across Ontario, including Burlington, Caledon, Cambridge, Chatham-Kent, and Clarington, and other communities — anywhere in the province with a phone or internet connection.

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