Online Prescription Refills in Markham, Ontario

No. Controlled substances—including ADHD stimulants, benzodiazepines used for anxiety or sleep, and opioid pain medications—are never prescribed or refilled through TelePlus Care. Ontario's College of Physicians and Surgeons holds these drugs to a stricter standard because of their risks, and they generally require close, often in-person monitoring. For these prescriptions, please see your family doctor, the prescribing specialist, or a clinic that can supervise you directly.

No. Many people who use online refills are between family doctors—common in Markham and across York Region right now. You do need an existing, stable prescription that a physician can safely renew after review. If you don't have a family doctor, we'd also encourage registering with Health Care Connect to be matched with one, since online refills are meant to be a bridge, not a replacement for ongoing primary care.

Yes. Every refill request is reviewed by a physician licensed by the College of Physicians and Surgeons of Ontario—there is no automatic approval. Under the province's Virtual Care policy, an online doctor must meet the same standard of care as an in-person one. That means the physician can ask follow-up questions, request recent test results, or decline to renew if it isn't safe, just as a careful in-person doctor would.

Whichever licensed Ontario pharmacy you choose. During the intake you tell us where you'd like it sent—a chain near CF Markville, an independent on Main Street Unionville, or one close to home in Cornell, Thornhill, or Milliken. The prescription is transmitted electronically, and you pick it up and pay as you normally would, using any private or provincial drug coverage you have.

Usually for safety. A renewal may be declined if the medication is a controlled substance, if you were never properly established on the drug, if required monitoring or bloodwork is overdue, or if your answers suggest the condition has changed and needs a hands-on assessment. In those cases the doctor explains the reason and points you toward the right option—labs, a walk-in clinic, or an in-person appointment—rather than issuing an unsafe refill.

Don't wait for an online review. Call 911 or go to the nearest emergency department—Markham Stouffville Hospital is the local one—for chest pain, breathing trouble, stroke signs, a severe allergic reaction, or thoughts of self-harm. For non-emergency worries, a walk-in clinic or your pharmacist can help, and Health811 connects you with a registered nurse any time of day to help you decide your next step.

OHIP is Ontario's public insurer, but it doesn't automatically cover the retail cost of drugs at the pharmacy. Provincial programs may help depending on your situation: OHIP+ for eligible residents under 25 without private insurance, the Ontario Drug Benefit for those 65 and older, and the Trillium Drug Program for high drug costs relative to income. Your pharmacist can confirm what a specific medication costs and which coverage applies to you.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Choose from the current TelePlus Care appointment times shown in the booking form — no roster, referral, or wait-list is required. Same-day options may be available, but availability changes with clinician capacity and demand; the earliest selectable time is at least two hours after booking. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Markham pharmacy.

In Ontario, a pharmacist can renew or extend an existing prescription for a non-controlled medication to support continuity of care — without a new note from your doctor — up to the lesser of the quantity originally prescribed (including any authorized refills) or a 12-month supply, once they use their professional judgment to assess that continuing the therapy is safe and appropriate. This does not apply to controlled substances (narcotics, controlled or targeted drugs) or drugs designated as "monitored," and the pharmacist must notify your original prescriber (and your primary care provider, if different) within a reasonable time afterward. (Source: Ontario College of Pharmacists — Pharmacist Prescribing: Initiating, Adapting and Renewing Prescriptions Guideline.)

Because care is virtual, TelePlus Care serves patients across Ontario, including Markham, Milton, Mississauga, Newmarket, and Niagara Falls, and other communities — anywhere in the province with a phone or internet connection.

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