Online Prescription Refills in London, Ontario

Yes—if your medication is already prescribed, stable, and suitable for virtual care, a TelePlus Care doctor licensed in Ontario can review it online while you are in London and send a refill to your preferred pharmacy when it is clinically appropriate. The doctor decides case by case. If an online refill is not safe for your situation, they will explain the safest next step, such as bloodwork or an in-person visit.

Controlled substances are never prescribed or refilled through TelePlus Care's online visits. That includes opioids and other narcotics, benzodiazepines, and ADHD stimulants. Also excluded are first-time prescriptions for new conditions and any medication that needs current bloodwork, a physical exam, or close specialist monitoring before renewal. In those cases the doctor will direct you to in-person or specialist care instead of issuing a refill.

Often, yes. Ask your London pharmacy first. When refills have lapsed, the dose needs changing, or the drug is controlled or monitored, an online doctor review can help.

No. TelePlus Care virtual refill visits are a private, paid service and are not billed to OHIP (Ontario Health Insurance Plan). The fee is confirmed when you book and covers the doctor's medication review. Separately, if you are 24 or under without a private drug plan, OHIP+ may still cover the cost of many prescription medications themselves through the Ontario Drug Benefit program.

No. That said, a regular family doctor or nurse practitioner remains important for monitoring, dose changes, and long-term care; a virtual refill helps bridge a gap, not replace ongoing care.

Have your medication bottle or a recent prescription label handy so you can confirm the exact name and dose, plus the name and location of the London pharmacy you want to use. If your medication needs monitoring—such as blood pressure, blood sugar, or thyroid readings—recent numbers or lab results help the doctor decide. Note any new symptoms, side effects, or allergies to mention during the visit.

Do not use an online refill visit for an emergency. Call 911 or go to the nearest emergency department—in London, the ERs at Victoria Hospital and University Hospital (London Health Sciences Centre)—for chest pain, sudden weakness or trouble speaking, severe shortness of breath, fainting, or a severe allergic reaction. For urgent but non-emergency advice, call Health811 to speak with a registered nurse any time.

It depends on the situation. If the doctor determines a refill cannot be provided safely online, that the medication is not appropriate for virtual renewal, or that the visit cannot proceed, TelePlus Care will review the appointment for an eligible refund. Approved refunds are typically initiated within one business day, and an administrative processing charge may apply. The doctor will always explain the safest next step for your care.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Choose from the current TelePlus Care appointment times shown in the booking form — no roster, referral, or wait-list is required. Same-day options may be available, but availability changes with clinician capacity and demand; the earliest selectable time is at least two hours after booking. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred London pharmacy.

In Ontario, a pharmacist can renew or extend an existing prescription for a non-controlled medication to support continuity of care — without a new note from your doctor — up to the lesser of the quantity originally prescribed (including any authorized refills) or a 12-month supply, once they use their professional judgment to assess that continuing the therapy is safe and appropriate. This does not apply to controlled substances (narcotics, controlled or targeted drugs) or drugs designated as "monitored," and the pharmacist must notify your original prescriber (and your primary care provider, if different) within a reasonable time afterward. (Source: Ontario College of Pharmacists — Pharmacist Prescribing: Initiating, Adapting and Renewing Prescriptions Guideline.)

Because care is virtual, TelePlus Care serves patients across Ontario, including London, Markham, Milton, Mississauga, and Newmarket, and other communities — anywhere in the province with a phone or internet connection.

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