Online Prescription Refills in Mississauga, Ontario

No. ADHD stimulants (such as methylphenidate and amphetamine salts), benzodiazepines like alprazolam, lorazepam and clonazepam, and opioid pain medications are controlled substances under Health Canada's Controlled Drugs and Substances Act. TelePlus Care never prescribes or refills controlled drugs online, because they require ongoing, in-person medical oversight. For these medications, please stay connected with a family doctor, a specialist, or an in-person clinic in the Mississauga area.

You don't need an existing relationship with us to request a review, and you can use the service whether or not you currently have a family doctor. That said, a virtual refill is a bridge, not a replacement for comprehensive primary care. We'll encourage you to keep pursuing a family doctor—through Health Care Connect, for example—and we may decline to renew a medication indefinitely if it really needs an ongoing in-person relationship.

It depends. Ontario's virtual-care rules generally require both patient and physician to be located in Ontario, and full OHIP coverage often assumes an existing patient-physician relationship. Some online refill visits are insured; others operate outside those conditions and charge a fee. Please confirm whether your specific visit is OHIP-covered or carries a charge before booking. The cost of the medication itself may separately be covered by OHIP+, the Ontario Drug Benefit or the Trillium Drug Program.

You can choose almost any licensed pharmacy in Mississauga—a Shoppers Drug Mart or Rexall, a grocery-store pharmacy, or an independent in Streetsville, Port Credit or Cooksville. Once the physician approves a renewal, it's sent electronically or by fax to the pharmacy you name, and you pick it up as usual. If you're near UTM or Square One, choosing a pharmacy close to home or campus is usually easiest.

It varies by person, but thyroid medication (guided by TSH), warfarin (INR), many diabetes and blood-pressure medications, statins, and some diuretics and mental-health prescriptions often need periodic labs. If your results are current, a review may be quick; if they're out of date, the physician might provide a short bridging supply plus a lab requisition rather than renew long-term. Local LifeLabs and hospital collection sites make testing straightforward.

Many reviews are completed the same day, but we can't promise a specific turnaround or a guaranteed outcome—the physician must first determine that renewing is safe and appropriate. If your medication is stable, non-controlled and everything is straightforward, the prescription can reach your pharmacy quickly. If more information is needed, expect a short delay while you arrange bloodwork or an in-person check. Don't wait until your last pill to request a renewal.

Any time you have new, severe or worsening symptoms, troubling side effects, or a recent hospitalization, see a clinician in person. For emergencies—chest pain, breathing difficulty, stroke signs, severe allergic reactions, or thoughts of self-harm—call 911 or go to a Trillium Health Partners emergency department (Credit Valley or the Mississauga Hospital). For non-urgent advice, call Health811 to speak with a registered nurse 24/7. Online refills are only for stable, ongoing medications.

No, and we won't pretend to be. TelePlus Care helps keep a stable, non-controlled prescription from lapsing when you can't get a timely appointment—useful given Ontario's family-doctor shortage. But comprehensive, continuous care, complex conditions, new diagnoses and controlled medications need an ongoing in-person relationship. We encourage every patient to register with Health Care Connect and keep looking for a family physician in Peel Region while using us as a bridge.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Choose from the current TelePlus Care appointment times shown in the booking form — no roster, referral, or wait-list is required. Same-day options may be available, but availability changes with clinician capacity and demand; the earliest selectable time is at least two hours after booking. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Mississauga pharmacy.

In Ontario, a pharmacist can renew or extend an existing prescription for a non-controlled medication to support continuity of care — without a new note from your doctor — up to the lesser of the quantity originally prescribed (including any authorized refills) or a 12-month supply, once they use their professional judgment to assess that continuing the therapy is safe and appropriate. This does not apply to controlled substances (narcotics, controlled or targeted drugs) or drugs designated as "monitored," and the pharmacist must notify your original prescriber (and your primary care provider, if different) within a reasonable time afterward. (Source: Ontario College of Pharmacists — Pharmacist Prescribing: Initiating, Adapting and Renewing Prescriptions Guideline.)

Because care is virtual, TelePlus Care serves patients across Ontario, including Mississauga, Newmarket, Niagara Falls, North Bay, and Oakville, and other communities — anywhere in the province with a phone or internet connection.

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