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TelePlus Care
Online Doctor in Cold Lake
Whether you're at home in Cold Lake, working in the nearby oil patch or studying at Portage College, you can talk with a Canadian licensed doctor by secure video or phone instead of making a clinic trip. The general visit is free with an active Alberta Health Card and $80 without one, and no referral is required.
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Quick Answer
TelePlus Care gives people in Cold Lake and nearby Lakeland communities access to a Canadian licensed doctor for general, non-emergency concerns, seven days a week from 8 AM to 7 PM Mountain Time. You must be in Alberta during the call. Serving Canadian Armed Forces members are covered federally, so their care starts with military health services.
- Pay nothing for a general visit with an active Alberta Health Card, or $80 if your card isn't active.
- Cold Lake Healthcare Centre, 314 25 Street, has an emergency department open 24/7.
- Alberta lists Canadian Armed Forces members as not eligible for provincial health coverage because the federal government covers them.
- Cold Lake Primary Care Network has a clinic inside the Cold Lake Healthcare Centre and the Kingsway Clinic at Canex 4 Wing.
Medically reviewed by Dr. Maher Jerudi, MD
Last reviewed:
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
A doctor's appointment that fits life in the Lakeland
Cold Lake sits in the heart of Alberta's Lakeland, northeast of Edmonton along Highway 28, and the City describes it as home to many workers in the nearby oil patch as well as 4 Wing. Between rotations, school runs and long winters, getting to a clinic for a minor illness isn't always simple, and it's harder again if you have limited mobility or no vehicle. A TelePlus Care general visit lets you explain your symptoms to a Canadian licensed doctor from home or another quiet place. Together, you decide whether online care is enough or you should be examined in person.
What you can bring to a general visit
Online appointments work best for concerns that can be assessed through conversation and, on video, a close look. When treatment is appropriate, the doctor e-prescribes to the pharmacy you choose, gives you a requisition for tests at a community lab collection site, or arranges a referral. There's one firm limit: controlled substances aren't prescribed, and that includes opioids, benzodiazepines and ADHD stimulants. Here are some reasons people book:
- Sinus pain, an earache or a sore throat
- A cough or cold that isn't getting better
- Itchy eyes, hives or seasonal allergy symptoms
- A rash, bug bite or skin irritation you can show on video
- A possible side effect or interaction from a medicine
4 Wing members, military families and civilian staff
Alberta lists members of the Canadian Armed Forces among residents who aren't eligible for provincial health coverage, because the federal government covers them. Serving members get care through the Canadian Forces Health Services system, and the medical centre at 4 Wing is for military members only, so that's the place to start if you're in uniform. The City calls 4 Wing the largest and busiest fighter aircraft wing of the Canadian Armed Forces, so plenty of households have a mix of situations. If you're a spouse, an older child in a military family or a civilian who works on the base and you hold an active Alberta Health Card, the general visit is free, as it is for any other cardholder.
Price with and without an active card
One question sets the cost: is your Alberta Health Card active? If it is, the general visit is free. If it isn't, including when you've recently moved to Cold Lake and don't have an active card yet, the visit is $80. A doctor's note is priced on its own at $35 with an active card or $45 without, and a prescription refill visit is free with an active card or $50 without. Birth control, STI and skin or acne concerns are priced the same way as the general visit. Weight loss, TRT and HRT, men's sexual health, hair loss and counselling run as separate paid programs.
Cold Lake Healthcare Centre and urgent symptoms
Some problems need hands-on care, and a few can't wait at all. Cold Lake Healthcare Centre at 314 25 Street has a 24/7 emergency department, along with general surgery, obstetrics and imaging on site. If you're out on the lake or a rural road and symptoms are severe, call 911 instead of trying to drive in. When you aren't sure how serious something is, Health Link 811 offers free advice from a nurse at any hour. Don't book an online visit for any of the following:
- Chest pain or pressure that spreads to the arm, jaw or back
- Severe shortness of breath
- Sudden weakness, numbness or trouble speaking
- A serious fall, injury or bleeding that won't stop
- Thoughts of harming yourself or someone else
Oil patch rotations and Portage College timetables
Long rotations in the oil patch can leave few weekday gaps for a clinic appointment. TelePlus Care books from 8 AM to 7 PM Mountain Time every day, and same-day times may open up. Students at Portage College, whether at the Cold Lake campus in the Cold Lake Energy Centre or the aerospace campus at the Cold Lake Regional Airport, can fit a call in between classes and labs. Only book while you're in Alberta. If a rotation or a trip home takes you out of the province, wait until you're back before your appointment.
Getting a family doctor in Cold Lake
Online visits handle one concern at a time, while a family doctor or nurse practitioner looks after the bigger picture. The Cold Lake Primary Care Network's main clinic is on the second floor of the Cold Lake Healthcare Centre, and the network's Kingsway Clinic is at Canex 4 Wing. Hours sometimes change, and the network posts updates on its Facebook page, so check before heading over. Alberta Find a Provider, at albertafindaprovider.ca, shows family doctors and nurse practitioners accepting new patients across the province, and you can widen your search to nearby communities.
What happens once the call ends
The doctor sums up what they think is going on, what to do next and which changes mean you should get help quickly. You might finish with a prescription heading to your pharmacy in Cold Lake or Bonnyville, a requisition for tests at a community lab collection site, or a referral. If the doctor feels you need to be examined, they'll tell you and suggest where to go. Keep your own notes on the advice and any new medicine, and pass them along to a family doctor when you have one.
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Other Alberta Locations
We also provide this service in these Alberta communities:
Online Doctor in Fort McMurrayOnline Doctor in Fort SaskatchewanOnline Doctor in Grande PrairieOnline Doctor in HintonOnline Doctor in LeducOnline Doctor in LethbridgeOnline Doctor in LloydminsterOnline Doctor in Medicine HatOnline Doctor in OkotoksOnline Doctor in Red DeerOnline Doctor in Sherwood ParkOnline Doctor in Spruce Grove
Related TelePlus Services in Cold Lake
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
Alberta
Virtual care in Alberta: coverage & licensing
TelePlus Care connects patients in Cold Lake and other Alberta communities including Edmonton, Fort McMurray, Fort Saskatchewan, and Grande Prairie with Canadian licensed doctors by phone or secure video — often the same day.
Licensed in Alberta
You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.
Public insurer: AHCIP
Health care in Alberta is administered through Alberta Health Care Insurance Plan. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to AHCIP, and no referral, roster, or wait-list is required.
Free health advice
For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).
Emergencies: call 911
Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.
What to expect from a TelePlus Care virtual visit in Cold Lake
Meet a doctor
Speak with a Canadian licensed doctor by phone or secure video, daily from 8:00 AM to 7:00 PM Mountain Time.
Leave with a plan
When clinically appropriate, you can receive a prescription, a note, a lab requisition, or a referral.
Know when to go in person
Virtual care is not for emergencies. Call 911 for an emergency, or 811 for free nurse advice.
Want to hear from patients? Read TelePlus Care reviews on Google
