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TelePlus Care

Online Doctor & Virtual Walk-In Clinic in Calgary

Skip the waiting room: TelePlus Care's virtual walk-in clinic connects you with a Canadian licensed doctor by secure video or phone for everyday, non-emergency concerns, with no referral required. A general visit is free with an active Alberta Health Card and $80 without one. Book any day between 8 AM and 7 PM Mountain Time; same-day times may be open and the earliest selectable time is at least two hours after booking.

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Quick Answer

Whether you search for an online doctor, telehealth or a virtual walk-in clinic in Calgary, you're after the same thing: a real appointment with a doctor without leaving home. TelePlus Care, a Canadian virtual clinic based in Edmonton, offers that to anyone physically in Alberta. The general visit costs nothing when your Alberta Health Card is active, and $80 when it isn't.

  • Price: a general virtual visit is free with an active Alberta Health Card and $80 without one; doctor's notes and prescription refills are booked and priced separately.
  • For hands-on care that isn't life-threatening, Calgary's urgent care centres are at Sheldon M. Chumir Health Centre downtown, open 24 hours, and South Calgary Health Centre in the southeast, open 8 a.m. to 8 p.m.
  • Visits happen by secure video or phone every day from 8 AM to 7 PM Mountain Time. Same-day times may be available, the earliest selectable time is at least two hours after booking, and you must be physically in Alberta during the call.
  • TelePlus Care has no Calgary storefront: it's a virtual clinic based at 11951 82 St NW in Edmonton that sees patients across the province.
Medically reviewed by Dr. Maher Jerudi, MD
Last reviewed:

Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.

A free virtual walk-in clinic for Calgary

Most people picture a walk-in clinic as a strip-mall waiting room and a numbered ticket. A virtual walk-in clinic keeps the useful part, seeing a doctor without a referral or an existing patient file, and leaves the waiting room out. With TelePlus Care you pick a time, then a Canadian licensed doctor phones you or joins a secure video call wherever you are in the city, whether that's a Beltline condo or a house in Cranston. If your Alberta Health Card is active, that general visit costs you nothing. If it isn't, the fee is $80, shown before you confirm. It's designed for ordinary sick-day problems, not emergencies.

  • No referral or family doctor needed to book
  • Video or phone, from home, work or campus
  • Free with an active Alberta Health Card; $80 without
  • You must be physically in Alberta for the call
Calgary doctor assessing a patient during a virtual walk-in visit

Online doctor, telehealth, telemedicine or virtual walk-in: what's the difference?

For patients, very little. Online doctor and virtual walk-in clinic describe the experience of seeing a doctor without travelling. Telehealth and telemedicine are the broader names for delivering health care at a distance, by phone or video. Whichever phrase you typed into a search bar in Calgary, the appointment on this page is the same: a general visit with a Canadian licensed doctor for a non-emergency concern. Where services really differ is scope and price, so it pays to check what's included. At TelePlus Care the general visit is free with an active card, while doctor's notes, refills and specialty programs each have their own booking page and fee.

Telehealth and telemedicine in Calgary compared with a virtual walk-in clinic

What an online doctor visit in Calgary can help with

Think of the problems you'd bring to a walk-in clinic that can be explained in a conversation. The doctor asks about your symptoms and history, then explains what's likely going on and what to do about it. When it's appropriate, that can include a prescription sent to the Calgary pharmacy you choose, a lab requisition, or a referral. If the problem genuinely needs someone to examine you in person, the doctor will tell you so and suggest where to go.

  • Colds, flu and sore throats
  • Sinus and ear infections
  • Urinary tract infections
  • Minor injuries you can describe and show on camera
  • Questions about a medication you've been prescribed
Calgary doctor discussing common concerns during a virtual walk-in visit

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What's free, what's $80, and what's priced separately

When your Alberta Health Card is active, the general visit is covered and there's nothing to pay. Without an active card, for instance if you're in Calgary from another province, the same visit is $80. A few services sit outside the general visit and are booked on their own pages. Specialty programs for weight loss, TRT or HRT, men's sexual health, hair loss and counselling are separate paid services too, so they're never folded into a free visit. Birth control, STI and skin and acne visits are different: they're free with an active card. If you're unsure which booking fits, choose the general visit and the doctor will explain your options.

  • General visit: free with an active Alberta Health Card, $80 without
  • Doctor's note: $35 with an active card, $45 without
  • Prescription refill: free with an active card, $50 without
  • Specialty programs: separately priced
Cost of a virtual walk-in clinic visit in Calgary

When to use Calgary urgent care or an emergency department instead

A video call can't manage an emergency. For chest pain, trouble breathing, stroke signs such as a drooping face or slurred speech, heavy bleeding or a serious injury, call 911. Hospital emergency departments serve each corner of the city: Foothills Medical Centre in the northwest, Peter Lougheed Centre in the northeast, Rockyview General Hospital in the southwest and South Health Campus in the southeast, with Alberta Children's Hospital for kids. If something needs hands-on care but isn't life-threatening, urgent care at Sheldon M. Chumir Health Centre, 1213 4 Street SW, never closes, and South Calgary Health Centre at 31 Sunpark Plaza SE is open 8 a.m. to 8 p.m. daily. Not sure how serious it is? Health Link 811 puts you through to a nurse for free, day or night.

Calgary doctor explaining when urgent or in-person care is safer

Fitting a doctor into a Calgary schedule

Life in a big city doesn't always line up with clinic hours. Students at the University of Calgary, Mount Royal University, SAIT and Bow Valley College can take a call between classes instead of crossing town. Downtown office workers can book a lunchtime slot and join from a quiet meeting room. Someone coming off a night shift can talk to a doctor in the morning before going to sleep, and a parent can deal with their own sore throat without loading everyone into the car. Because appointments run every day from 8 AM to 7 PM Mountain Time, Saturdays and Sundays work too. Pick a pharmacy on a route you already travel.

Calgary students, downtown workers and shift workers using an online doctor

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See current appointment times in the booking calendar; same-day options may be available, and the earliest selectable time is at least two hours after booking.

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Finding a family doctor in Calgary

A virtual walk-in visit handles today's problem, but long-term conditions are best followed by a family doctor who knows your history. Calgary is split among several Primary Care Networks; the ones you'll most likely come across are Mosaic in the northeast and southeast, South Calgary, Calgary West Central for downtown and the southwest, and Calgary Foothills in the northwest. To see which family doctors and nurse practitioners are accepting new patients, search Alberta Find a Provider at albertafindaprovider.ca, a Primary Care Alberta tool. Openings change, so look more than once. Until you're attached to a practice, TelePlus Care is there for non-emergency concerns that come up.

Finding a family doctor in Calgary

How the visit works and what to have ready

Pick a time on the booking page and give a short reason for your visit. At the appointment, the doctor calls you or starts a secure video session, asks questions, and goes over a plan before you hang up. Prescriptions are sent electronically to your pharmacy, and requisitions or referrals are arranged when they're needed. A little preparation makes the conversation more useful.

  • Your Alberta Health Card number, if you have one
  • A list of current medications and allergies
  • When symptoms started and what you've already tried
  • The name and location of your pharmacy
  • A private spot in Alberta and a charged phone
How a virtual walk-in clinic visit in Calgary works

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Other Alberta Locations

We also provide this service in these Alberta communities:

Online Doctor & Virtual Walk-In Clinic in Edmonton
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TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.

Alberta

Virtual care in Alberta: coverage & licensing

TelePlus Care connects patients in Calgary and other Alberta communities including Camrose, Canmore, Chestermere, and Cochrane with Canadian licensed doctors by phone or secure video — often the same day.

Licensed in Alberta

You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.

Public insurer: AHCIP

Health care in Alberta is administered through Alberta Health Care Insurance Plan. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to AHCIP, and no referral, roster, or wait-list is required.

Free health advice

For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).

Emergencies: call 911

Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.

What to expect from a TelePlus Care virtual visit in Calgary

Book online

Choose the service you need and complete a short intake. No referral is needed.

Meet a doctor

Speak with a Canadian licensed doctor by phone or secure video, daily from 8:00 AM to 7:00 PM Mountain Time.

Leave with a plan

When clinically appropriate, you can receive a prescription, a note, a lab requisition, or a referral.

Know when to go in person

Virtual care is not for emergencies. Call 911 for an emergency, or 811 for free nurse advice.

Want to hear from patients? Read TelePlus Care reviews on Google

Online Doctor & Virtual Walk-In Clinic in Calgary: Frequently Asked Questions

Yes, for a general visit, if your Alberta Health Card is active; you won't pay anything. Without an active card, the visit costs $80. Doctor's notes, prescription refills and specialty programs such as weight loss are booked separately with their own prices.

No. TelePlus Care is a Canadian virtual clinic based at 11951 82 St NW in Edmonton, and it has no Calgary office to walk into. Every general visit happens by secure video or phone, so someone in Tuscany and someone in Mahogany book exactly the same appointment.

In everyday terms, yes. Telemedicine is the umbrella word for care delivered by phone or video, and a virtual walk-in clinic is one way of offering it: open booking for non-emergency concerns without a referral or an existing patient relationship.

Same-day appointments may be available, but openings change throughout the day, so it helps to book early. The clinic runs daily from 8 AM to 7 PM Mountain Time, including weekends.

Choose an open time on TelePlus Care's booking page, select a secure phone or video visit, and describe the main non-emergency concern you want assessed. No referral or family doctor is required. The booking page shows the applicable cost before you confirm, and an active Alberta Health Card makes a general visit free.

No. Those controlled substances aren't prescribed through a virtual visit. For other medications, the doctor decides whether a prescription is appropriate after assessing you and sends it to the pharmacy you pick.

Neither. Anyone physically in Alberta can book a general visit directly. If you don't have a family doctor, Alberta Find a Provider can help you look for one for ongoing care.

Don't book online. Call 911 for chest pain, severe breathing trouble, stroke symptoms, heavy bleeding or any other life-threatening problem, or go to an emergency department such as Foothills Medical Centre or Peter Lougheed Centre. Health Link 811 offers free nurse advice around the clock.

The urgent care centre at Sheldon M. Chumir Health Centre, 1213 4 Street SW, is open 24 hours for problems that need hands-on care but aren't life-threatening. Emergencies belong at a hospital emergency department or with 911.

Yes, as long as you're physically in Alberta during the call. If you don't have an active Alberta Health Card, the general visit is $80, and you'll see that before you confirm.

Yes. You choose the pharmacy when you book, so it can be close to home, beside your workplace downtown or near campus. The pharmacy handles pickup timing and any delivery.

TelePlus Care is a private virtual clinic, so visits are not billed to Alberta Health Care Insurance Plan (AHCIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta. For publicly insured, non-urgent advice you can also call Health Link (811).

Choose from the current TelePlus Care appointment times shown in the booking form — no roster, referral, or wait-list is required. Same-day options may be available, but availability changes with clinician capacity and demand; the earliest selectable time is at least two hours after booking. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Calgary pharmacy.

Because care is virtual, TelePlus Care serves patients across Alberta, including Calgary, Camrose, Canmore, Chestermere, and Cochrane, and other communities — anywhere in the province with a phone or internet connection.

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Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.

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