Online Mental Health Support in Markham, Ontario

For common concerns like anxiety, depression, and stress, research consistently shows that video-based talk therapy can be as effective as in-person sessions, and many people find it easier to open up from a familiar space. It also removes barriers like commuting across Markham or taking time off work. Fit matters more than format — the most important factor is a trusting relationship with your provider, which you can absolutely build over secure video.

No. Unlike the OHIP-funded psychiatry route, which usually requires a family-doctor referral and can involve long waits, you can book directly with TelePlus Care. You do not need a referral to start therapy or to discuss whether medication might help. If we ever feel another service or an in-person provider would serve you better, we will tell you honestly and help you find it.

Most people book an appointment for the same week or the following week. Because we work online across York Region, we can usually offer times that fit around work and family. This is often much faster than waiting for a public psychiatry referral. Please remember, though, that we are not an emergency service — if you need help right now, call or text 988, or call 911 if you are in immediate danger.

When it is clinically appropriate, our Canadian-licensed doctors can prescribe antidepressants such as SSRIs or SNRIs and provide follow-up. However, controlled substances are never prescribed online. We do not prescribe benzodiazepines (like Ativan or clonazepam) or ADHD stimulants (like Adderall or Vyvanse) by video, because they require in-person assessment and monitoring. If your care needs those, your doctor will explain the safest way to obtain them.

Your sessions are private and confidential, held over secure video, and your health information is protected under Ontario privacy law. Fees vary by service; many extended health benefit plans reimburse therapy provided by a registered professional, so it is worth checking your coverage. Public psychiatry is covered by OHIP but requires a referral and often a long wait. Free options like the Ontario Structured Psychotherapy program also exist, and we are happy to point you there.

If you are in immediate danger, call 911. If you are thinking about suicide or in emotional crisis, call or text 988, the Suicide Crisis Helpline, free and available 24/7 across Canada. In York Region you can also reach the 310-COPE Community Crisis Response line at 1-855-310-COPE (2673), any time. Online therapy is not designed for emergencies, so please use these services for urgent support — they are staffed by people trained for exactly this.

We support adults across Markham and the wider York Region — including Unionville, Markham Village, Cornell, Berczy Village, Milliken Mills, Wismer, Greensborough, Thornhill, and Cathedraltown — as well as students and staff around the York University campus at Markham Centre. Because care is delivered online, your exact neighbourhood does not matter; you only need to be located in Ontario at the time of your appointment and have a private space to connect.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Most Markham patients can book a same-day or next-day virtual visit with TelePlus Care — no roster, referral, or wait-list required. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Markham pharmacy.

Because care is virtual, TelePlus Care serves patients across Ontario, including Markham, Milton, Mississauga, Newmarket, and Niagara Falls, and other communities — anywhere in the province with a phone or internet connection.

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