Online Mental Health Support Across New Brunswick
Life in New Brunswick has its own rhythm — a UNB or St. Thomas semester in Fredericton, a shift change in Saint John's uptown, a long winter in Bathurst or Edmundston. When relationships, grief, anxiety, or the weight of a hard year start to press in, you deserve support that fits your life. TelePlus Care connects adults across the province with qualified virtual therapists and counsellors over secure, private video — no long drive to a Moncton or Dieppe clinic, no crowded waiting room. We help with relationship strain, breakups and divorce, grief, trauma and PTSD, anxiety and panic attacks, depression, burnout, and sleep. Most people book a first session the same or the following week, from wherever they feel safe.
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TelePlus Care offers online talk therapy and counselling to adults across New Brunswick for concerns including relationships, grief, trauma, anxiety, depression, burnout, and sleep. Sessions run by secure video with qualified providers. Canadian-licensed doctors may prescribe antidepressants when appropriate; controlled substances are never prescribed online. Not for emergencies — call or text 988, or 911.
- The Mental Health Commission of Canada estimates that in any given year, roughly 1 in 5 people in Canada experiences a mental health problem or illness — a reminder that reaching out for help is common, not unusual.
- New Brunswick's health system is delivered by two regional health authorities — Horizon Health Network (primarily serving anglophone communities) and Vitalité Health Network (primarily serving francophone communities) — reflecting the province's official bilingualism.
- The national 988 Suicide Crisis Helpline lets anyone in Canada call or text 9-8-8 free, 24/7, in English or French — a crisis resource that exists alongside, not instead of, ongoing therapy.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments proceed only when clinically appropriate after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
What online mental health support looks like in New Brunswick
Online mental health support means meeting a qualified therapist, counsellor, or doctor by secure video from your own home — a kitchen table in Nashwaaksis, a parked car outside your Millidgeville workplace, a quiet room in Riverview. For a province where a counselling or psychiatry referral through Horizon or Vitalité can mean a long wait, and where reaching an in-person clinic from a rural community can take an hour each way, virtual care removes real barriers. You do not need a car, a downtown parking spot, or a full day off work. Sessions are private and confidential, and because New Brunswick is officially bilingual, you can ask to be matched with a provider in English or French. TelePlus Care is designed to complement — not replace — your family doctor, NB Health Link, and the public system. If you already have a treatment team, we are glad to work alongside them.
- Secure, private video from wherever you feel comfortable — no travel required
- Ask to be matched with a provider in English or French
- No referral needed to book
- Meant to work alongside your family doctor, NB Health Link, and the public system
The concerns we help New Brunswickers work through
People reach out for all kinds of reasons, and none of them are too small. Maybe a relationship is fraying, a marriage is ending, or a breakup has left you unmoored. Maybe you are carrying grief after losing someone, or the after-effects of a collision on the highway between Fredericton and Moncton still surface as flashbacks, hypervigilance, or sleepless nights. Many New Brunswickers come to us for anxiety and panic attacks, low mood and depression, or the slow burnout that builds through long shifts in health care, the trades, the fishery, or a demanding term at UNB or the Université de Moncton. We also help with everyday stress that has stopped feeling everyday, and with sleep that simply will not come. Wherever you land on that list, talking with someone trained to help can make the weight easier to carry.
- Relationship strain, breakups, separation, and divorce
- Grief and bereavement
- Trauma, PTSD, and stress after an accident or difficult event
- Anxiety, worry, and panic attacks
- Depression and persistent low mood
- Work stress, burnout, and ongoing sleep difficulties
Evidence-based approaches your provider may use
Your provider will suggest an approach that fits your goals rather than a one-size-fits-all script. Cognitive behavioural therapy (CBT) helps you notice and reshape the thought patterns that fuel anxiety, depression, and panic. For trauma and PTSD — including distress after an accident or assault — some clinicians use eye movement desensitization and reprocessing (EMDR), a structured, evidence-based method for working through painful memories. Acceptance and commitment therapy (ACT) focuses on making room for difficult feelings while moving toward what matters to you, and mindfulness-based cognitive therapy (MBCT) can help reduce the risk of depression returning. Many providers blend these with grief work and emotion-focused or solution-focused techniques. What matters most is the fit between you and your therapist; research consistently shows the working relationship is one of the strongest predictors of progress. We cannot promise a specific outcome, but we can offer proven methods and a provider who genuinely listens.
- CBT — for anxiety, depression, and panic
- EMDR — for trauma and PTSD
- ACT — living well alongside difficult feelings
- MBCT — reducing the risk of depression returning
Medication management: what a doctor can and cannot prescribe online
Talk therapy is the heart of what we do, but for some people medication is a helpful part of the picture. Where it is clinically appropriate, a Canadian-licensed doctor can assess you by video and prescribe antidepressants such as SSRIs or SNRIs — the medications most commonly used for depression and anxiety — and arrange follow-up to see how you respond. This is always a shared decision, and never automatic. There are firm limits, for your safety and by law. TelePlus Care doctors do not prescribe controlled substances online. That means no benzodiazepines (such as lorazepam or clonazepam) and no stimulants for ADHD (such as Adderall or Vyvanse) through this service. Those medications require in-person assessment and monitoring. If a controlled medication is what you need, your doctor will help you understand the right in-person pathway. We coordinate with your family physician or NB Health Link wherever possible so your care stays connected.
- May be prescribed when appropriate: SSRIs and SNRIs (antidepressants), with follow-up
- Never prescribed online: benzodiazepines, ADHD stimulants, or other controlled substances
- Prescribing is always a shared decision, coordinated with your existing care when possible
If you are in crisis: please get help right now
Online therapy is not an emergency service, and TelePlus Care cannot respond to an urgent crisis in real time. If you are thinking about suicide, cannot keep yourself safe, or are frightened for someone you love, please reach out right now to a service built for this moment. Support is free, confidential, and available around the clock — in English or French — and no concern is too big or too small to call about. Reaching out in a crisis is a sign of strength, not weakness. Save these numbers in your phone before you ever need them, and share them with the people you care about. Once the immediate danger has passed, ongoing therapy can help you build steadier ground — but in the moment itself, the resources below are the right first call.
- 988 Suicide Crisis Helpline — call or text 9-8-8, free and available 24/7 across Canada, in English or French.
- New Brunswick Addiction and Mental Health Helpline — 1-866-355-5550, a confidential, bilingual, 24/7 provincial line.
- If you or someone else is in immediate danger, call 911 or go to your nearest emergency department.
- Regional mobile crisis units also operate through Horizon Health Network — for example, Fredericton 506-453-2132, Saint John 1-888-811-3664, and Moncton 1-866-771-7760 (please confirm the current number for your area).
Is online therapy the right fit for you right now?
Virtual care works well for many people, and it is not the right tool for every situation. It tends to be a good fit if you are managing ongoing concerns like anxiety, low mood, grief, relationship strain, trauma, or burnout, and you have a private space and a stable internet or phone connection. It may not be enough on its own if you are in an active crisis, need urgent in-person medical care, or require intensive treatment such as hospital-based or day-program support — and in those cases the public system and the crisis lines above are the right starting point. We will always be honest with you about this. If, during your care, your provider feels you would be better served elsewhere, they will help you find that path rather than keep you in a service that does not fit. Progress is real, but it rarely follows a straight line, and we will never promise a cure.
- A good fit for ongoing anxiety, depression, grief, relationship, trauma, or burnout concerns
- Not a substitute for emergency care, active-crisis support, or intensive in-person treatment
- Honest guidance about fit — and help finding the right path if online care is not enough
How to start with TelePlus Care
Getting started is simple, and you can do it from your phone or laptop anywhere in New Brunswick. First, request an appointment online and tell us briefly what you are hoping to work on — you do not need a referral, and you do not need to have everything figured out. We will match you with a qualified therapist, counsellor, or doctor, and offer you a time, usually the same or the following week. Before your first session you will receive a secure, private video link; find a quiet spot where you feel comfortable, and log in when it is time. Your first appointment is mostly about getting to know you, understanding what has been hard, and agreeing on next steps together. If you have a family doctor or use NB Health Link, we are glad to coordinate so your care stays joined up.
- Request an appointment online — no referral needed
- Get matched and booked, often the same or the following week
- Join by secure video from a private space
- We coordinate with your family doctor or NB Health Link when you wish
Your Fast and Convenient Healthcare Solution
Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
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Other New Brunswick Locations
We also provide this service in these New Brunswick communities:
Teleplus care clinic is not an urgent care clinic. If you have an emergency please call911 or go to the nearest urgent care facility.
Virtual care in New Brunswick: coverage & licensing
TelePlus Care connects patients across New Brunswick, in communities including Dieppe, Edmundston, Fredericton, and Miramichi with Canadian licensed doctors by phone or secure video — often the same day.
Health care in New Brunswick is administered through New Brunswick Medicare (NB Medicare). TelePlus Care is a private virtual clinic, so your visit is a flat-fee appointment and is not billed to NB Medicare — with no referral, roster, or wait-list required to be seen.
- Seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of New Brunswick (CPSNB) to care for patients in New Brunswick.
- Public health insurer: New Brunswick Medicare (NB Medicare).
- For free, publicly funded non-urgent health advice in New Brunswick, you can also call Tele-Care (811).
- Call 911 or go to your nearest emergency department for severe or rapidly worsening symptoms — online care is not for emergencies.
