When is virtual care not appropriate in Ontario?
Seeing a doctor online is not right for an emergency, or for anything that needs hands-on checking. Call 911 or go to an emergency department if you have chest pain, trouble breathing, signs of a stroke such as sudden weakness, a drooping face, or slurred speech, heavy bleeding, a high fever with a stiff neck, thoughts of hurting yourself, or a baby who worries you. If you need to be seen in person, hospitals serving Ontario include emergency departments in Toronto, Ottawa, Hamilton, London, and northern Ontario, and Health811 (dial 811) gives free nurse advice if you are not sure where to go. If a doctor decides they cannot safely help you over video, they will send you for in-person care rather than write a note.
- Call 911 for chest pain, trouble breathing, stroke signs, or heavy bleeding
- Health811 (dial 811) gives free nurse advice when you are not sure
- Anything needing an exam or a test is sent for in-person care
