Online Therapy & Counselling Across New Brunswick

No. You can request an appointment with TelePlus Care directly — no referral from a family doctor or a Horizon or Vitalité clinic is required. If you do have a family doctor or use NB Health Link, we are happy to coordinate.

Yes. Sessions take place over a secure, encrypted video connection, and what you share is kept confidential within the usual legal and ethical limits that apply to all licensed providers in Canada — for example, situations involving imminent risk to your safety or someone else's. Choose a quiet, private space for your appointment, and let your provider know at the start if anything about privacy is on your mind.

Where it is clinically appropriate, a Canadian-licensed doctor can assess you by video and prescribe antidepressants such as SSRIs or SNRIs, with follow-up to monitor how you respond. This is always a shared decision. For safety and by law, controlled substances — including benzodiazepines and ADHD stimulants — are never prescribed online through this service and require in-person assessment.

Please do not wait for a therapy appointment. Call or text the 988 Suicide Crisis Helpline, free and available 24/7 across Canada in English or French. You can also reach New Brunswick's Addiction and Mental Health Helpline at 1-866-355-5550, any time. If you or someone else is in immediate danger, call 911 or go to your nearest emergency department. Online therapy is not an emergency service.

For many common concerns — anxiety, depression, grief, stress, and relationship difficulties — research suggests therapy delivered by video can be comparable to in-person care, largely because the relationship with your therapist matters more than the medium. It is not right for every situation, such as active crises or care needing hands-on medical assessment. We cannot guarantee a specific result, but we offer proven methods and honest guidance about fit.

Adults across the whole province, since care is delivered online — from Fredericton, Saint John, and the Greater Moncton area of Moncton, Dieppe, and Riverview, to Bathurst, Miramichi, Edmundston, Sackville, and Oromocto, plus smaller rural communities. Virtual sessions are especially helpful where the nearest in-person clinic is a long drive away. You can ask to be matched with a provider in English or French.

Yes, this is a common reason people reach out. Providers use evidence-based approaches such as CBT and, for some, EMDR to help process traumatic memories and ease symptoms like flashbacks, hypervigilance, and disrupted sleep. Trauma work moves at your pace. If your symptoms are severe or you are in crisis, the crisis lines and in-person services above are the safer first step, and your provider can help you navigate them.

Most people are offered a first appointment the same week or the following week, rather than waiting months. Because TelePlus Care operates online and does not require a referral, we can often help bridge the gap while you wait for public services through Horizon or Vitalité. If your needs are urgent or you are in crisis, please use the 988 line, the provincial helpline, or 911 rather than waiting for a scheduled session.

Mental Health Counselling Online is a private $80 CAD service and is not billed to NB Medicare. Extended-health reimbursement varies by plan and provider credentials, so confirm before booking.

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