How It Works

How Telehealth Works at TelePlus Care

Getting quality healthcare from the comfort of your home is simple. Here is everything you need to know about your virtual appointment with TelePlus Care.

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Your Virtual Visit, Step by Step

Book Your Appointment

Choose a convenient time through our online booking platform at telepluscare.janeapp.com, by calling 587-442-4898, or by emailing booking@telepluscare.com. Same-day appointments are often available.

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Select your preferred date and time

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Choose the type of consultation you need

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Provide basic health information

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Receive a confirmation email with your appointment details

Connect Virtually

At your appointment time, join the secure video or phone consultation from any device. No app downloads required — everything works in your web browser.

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Click the secure link in your confirmation email

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Allow camera and microphone access when prompted

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Wait in our virtual waiting room (typically under 5 minutes)

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Your provider will join and begin the consultation

Receive Expert Care

Your licensed physician will review your concerns, provide a diagnosis, and create a personalized treatment plan — just like an in-person visit.

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Discuss your symptoms and health concerns

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Receive a professional medical assessment

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Get a personalized treatment plan

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Ask questions and get clear answers

Get Your Follow-Up

After your visit, prescriptions are sent directly to your pharmacy, lab requisitions are provided electronically, and follow-up appointments are scheduled as needed.

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Prescriptions sent to your preferred pharmacy

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Lab requisitions and referral letters emailed

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Visit summary provided for your records

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Follow-up appointment scheduled if needed

What You Need

Getting started is easy. Here is what you need for your virtual appointment:

A Device with Camera & Mic

Smartphone, tablet, laptop, or desktop computer with a working camera and microphone.

Stable Internet Connection

A reliable Wi-Fi or mobile data connection for smooth, uninterrupted video consultations.

Alberta Health Card

Have your Alberta Health Care card ready for covered services. Non-AHC patients can still book.

A Quiet, Private Space

Find a comfortable, private area where you can speak openly about your health concerns.

What to Expect During Your Visit

Health History Review

Your provider will review your medical history and any current medications before addressing your concerns.

Symptom Discussion

Describe your symptoms in detail. Your doctor may ask you to show affected areas via camera if relevant.

Diagnosis & Treatment Plan

Receive a clear diagnosis with an actionable treatment plan, including prescriptions, lifestyle advice, or referrals.

After Your Visit

Your care does not end when the call is over. Here is what happens next:

Prescriptions

Medications are sent electronically to your preferred pharmacy. You will receive a notification when they are ready for pickup or delivery.

Referrals

If specialist care is needed, your doctor will provide a referral. You will receive the referral details and instructions via email.

Lab Requisitions

Lab work orders are sent electronically. Visit any Alberta lab location at your convenience — no additional appointment needed.

Follow-Up Care

Your provider will schedule follow-up appointments as needed to monitor your progress and adjust your treatment plan.

Technology & Privacy

Secure Platform

All virtual consultations are conducted through encrypted, secure video platforms that meet the highest standards of healthcare data protection.

End-to-end encrypted video calls
No recordings without your consent
Secure medical records storage

Privacy Compliance

We comply with all Canadian healthcare privacy regulations, including PIPEDA and Alberta's Health Information Act (HIA).

PIPEDA and Alberta HIA compliant
Strict data access controls
Regular security audits

Frequently Asked Questions

For many conditions, yes. Virtual consultations are clinically appropriate for the majority of primary care needs, including diagnosing common conditions, managing chronic diseases, mental health support, prescription management, and providing referrals. Our physicians will let you know if an in-person visit is required.

If you experience technical issues, our support team is available to assist. You can call us at 587-442-4898 for immediate help. If the video connection fails, we can switch to a phone consultation to ensure you still receive your care.

Yes, you can have a family member or caregiver present during your virtual consultation. Simply have them sit with you during the call. For minors, a parent or guardian must be present during the appointment.

Most virtual consultations take 10 to 20 minutes, depending on the complexity of your health concern. Comprehensive assessments or chronic disease management consultations may take longer. We always ensure you have enough time to address all your concerns.

Absolutely. We use encrypted, PIPEDA-compliant and Alberta HIA-compliant video platforms to protect your health information. All consultations and medical records are stored securely in compliance with Canadian privacy regulations. Your privacy is our top priority.

Ready to Try Virtual Healthcare?

Experience the convenience of seeing a doctor from your home. Book your first virtual appointment today — no referral needed.

Book Appointment Call 587-442-4898