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TelePlus Care
Online Acne Treatment in Alberta
Breakouts that keep coming back, sore spots along your jaw, or acne that started in your thirties can all be looked at by a Canadian licensed doctor over secure video or phone. An acne visit is free with an active Alberta Health Card. If your card isn't active, the visit is $80. You don't need a referral, and you can book from any Alberta community.
Book Your Appointment NowFree with an active Alberta Health Card · $80 without · shown before payment
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Quick Answer
TelePlus Care runs acne visits for people across Alberta every day from 8 AM to 7 PM Mountain Time. A Canadian licensed doctor looks at your skin on camera, asks what you've already tried, and may recommend or prescribe treatment, order lab tests, or refer you to a dermatologist. You need to be in Alberta during the call.
- An acne visit costs nothing with an active Alberta Health Card; without an active card it's $80.
- You can book from anywhere in Alberta with a phone or internet connection, but you must be in the province during the visit.
- The Canadian Dermatology Association notes that even mild acne can scar, and squeezing spots raises the risk.
- Isotretinoin, used for severe or stubborn acne, comes with a Health Canada pregnancy prevention program that includes regular pregnancy tests.
Medically reviewed by Dr. Maher Jerudi, MD
Last reviewed:
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
Is acne treatment free in Alberta?
For most Albertans, yes. When your Alberta Health Card is active, a TelePlus Care acne visit has no charge. When it isn't active, the visit costs $80. The visit covers the doctor's assessment and plan, not the products themselves: what you pay at the pharmacy depends on the medicine and any drug coverage you have. Prescription refills are booked as their own service, free with an active card and $50 without. Programs such as weight loss and hair loss are separate and paid.
Acne a video visit can help with
Acne sits on the surface where a camera can see it, so a video appointment is a practical place to start. The doctor will ask where the breakouts appear, how long they've lasted, which products you've used and whether anything seems to make them worse. It's worth bringing up any of these:
- Blackheads and whiteheads that over-the-counter washes haven't cleared
- Red bumps or pus-filled spots on the face, chest, shoulders or back
- Breakouts that follow your menstrual cycle or cluster on the chin and jaw
- Deep, painful lumps under the skin
- Dark marks or pitted scars left behind by old spots
What treatment might look like
No single acne plan suits everyone. The Canadian Dermatology Association groups treatment into products applied to the skin, such as retinoids, benzoyl peroxide and topical antibiotics, and medicines taken by mouth, such as antibiotics or hormonal options like birth control pills or spironolactone. Before suggesting anything, the doctor weighs your acne type and severity, your health history, other medicines and any pregnancy plans, and some options simply won't suit you. Certain oral acne medicines need blood tests or closer follow-up. Use a new routine exactly as directed, give it a fair trial, and contact a doctor if irritation or side effects bother you.
Severe acne and dermatologist referrals
Deep cysts, acne that is leaving scars, or breakouts that haven't improved after reasonable treatment may need a dermatologist. In Alberta, seeing one normally requires a referral, and the doctor can write one when it's clinically appropriate. How soon a dermatologist can see you is decided by their office and is outside TelePlus Care's control. Isotretinoin, which the Canadian Dermatology Association describes as reserved for severe acne or acne that hasn't responded to other treatment, is closely supervised. Health Canada's pregnancy prevention program for it requires written consent, two negative pregnancy tests before starting, monthly tests during treatment and one month after stopping, and two reliable birth control methods for anyone who could become pregnant.
Taking clear photos of your skin
Good photos help the doctor judge texture, colour and spread, especially on your back or chest, and they give you a record to compare later. The American Academy of Dermatology suggests a few simple habits before a virtual skin appointment:
- Use natural daylight and avoid harsh shadows or glare
- Remove makeup, and skip creams, picking or a hot shower beforehand
- Take a close-up plus a wider shot, and photograph each side of the area
- Ask someone to help with your back, or use a mirror
- Delete blurry pictures and take them again
Booking from anywhere in Alberta
Because the visit happens by phone or video, it works the same in a large city, a farming community or a northern work site, as long as you have a signal and some privacy. Video usually suits skin concerns better than a phone call, since the doctor can look at the area directly. You need to be physically in Alberta when the call takes place, so book before you leave on a trip. Appointments run daily from 8 AM to 7 PM Mountain Time, and same-day times may be available. If a prescription is appropriate, it goes to the pharmacy you pick.
When skin symptoms need urgent care
Acne on its own is rarely an emergency, but some skin symptoms can't wait for a video appointment. Call 911 if your face, lips or tongue swell and you have trouble breathing, for instance after starting a new medicine. Go to an emergency department or urgent care centre promptly for a painful rash that spreads quickly with a fever, or skin that is swelling fast. When you're unsure whether something is urgent, Health Link 811 connects you with a nurse for free, 24 hours a day.
Online Acne Treatment in Alberta — Fast, Convenient Virtual Care
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Related TelePlus Services in Alberta
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
Alberta
Virtual care in Alberta: coverage & licensing
TelePlus Care connects patients across Alberta, in communities including Airdrie, Beaumont, Beaverlodge, and Brooks with Canadian licensed doctors by phone or secure video — often the same day.
Licensed in Alberta
You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.
Public insurer: AHCIP
Health care in Alberta is administered through Alberta Health Care Insurance Plan. Online doctor visits are free with an active Alberta Health Card; without an active card the visit is $80.
Free health advice
For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).
Emergencies: call 911
Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.
What to expect from a TelePlus Care virtual visit in Alberta
Meet a doctor
Speak with a Canadian licensed doctor by phone or secure video, daily from 8:00 AM to 7:00 PM Mountain Time.
Leave with a plan
When clinically appropriate, you can receive a prescription, a note, a lab requisition, or a referral.
Know when to go in person
Virtual care is not for emergencies. Call 911 for an emergency, or 811 for free nurse advice.
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