Privacy Policy
At TelePlus Care Clinic, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our telehealth services.
1. Information We Collect:
- Personal Information: We may collect personal information such as your name, date of birth, contact information, and health history when you register for our services or during virtual consultations.
- Health Information: During telehealth appointments, our healthcare providers may collect information about your medical history, symptoms, and treatment plans.
- Usage Data: We may collect information about your usage of our telehealth platform, including log data, device information, and interaction with our services.
2. How We Use Your Information:
- Provide Telehealth Services: We use your information to deliver telehealth consultations, diagnose medical conditions, and develop treatment plans.
- Improve Services: We may analyze usage data to improve the quality of our telehealth platform, enhance user experience, and develop new features.
- Communication: We may use your contact information to send appointment reminders, updates about our services, and relevant healthcare information.
- Legal Compliance: We may disclose your information as required by law, regulatory authorities, or legal proceedings.
3. Information Sharing and Disclosure:
- Healthcare Providers: Your personal and health information may be shared with our healthcare providers involved in your care to facilitate telehealth consultations and treatment.
- Third-Party Service Providers: We may engage third-party service providers to assist with telehealth operations, such as hosting platforms, data storage, and technical support.
- Legal Requirements: We may disclose your information in response to subpoenas, court orders, or other legal obligations.
4. Data Security:
- We implement industry-standard security measures to protect your information from unauthorized access, misuse, or alteration.
- Access to your personal and health information is restricted to authorized personnel who require it to fulfill their duties.
5. Consent and Opt-Out:
- By using our telehealth services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
- You may opt out of receiving non-essential communications from us by contacting our privacy officer.
6. Children’s Privacy:
- Our telehealth services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
7. Changes to Privacy Policy:
- We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
8. Contact Us:
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our privacy officer at admin@telepluscare.com.
By using our telehealth services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.